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Frequently Asked Questions

You've Got Questions? We've Got Answers!

Is there a limit on users/logs/alerts?

There is no limit as to how many users you can have. There is also no limit to the number of logs you can build or alerts that you receive.

Is there an additional cost for more than one user?

No. You can have unlimited users per location for no extra cost.

What kinds of checklists can I build in FreshCheq?

You are able to build many different types of checklists. These include temperature logs, food safety logs, equipment checks, cleaning lists, manager checklists, opening/closing lists, cooling logs, food waste logs, prep lists, health screening checks, and more. However, you are not limited as to what type of checklists you want to build. We are happy to help you build whatever type of checklist you’d like!

Is there a setup fee?

No, there is not a setup fee.

What is a streak?

A streak is how many consecutive days in which you successfully complete your logs. Streaks are a huge aspect of FreshCheq’s gamification and allows employees to compete against one another. They are able to see how they rank against each other in their reports, which encourages a fun and competitive working environment.

Are you able to take pictures for your logs and are they stored on the device?

Yes! You are able to take pictures for your logs. The pictures are not stored on the device, they are stored in the cloud.

Can I get alerts to multiple devices?

Yes. You are able to receive alerts on multiple devices. Whatever devices you are logged into will receive alerts.

What tablet/phone is needed?

There is no specific tablet or phone required in order to use FreshCheq. Our application is accessible through either the Google Play Store or the Apple App Store. You are also able to use FreshCheq from a desktop or laptop computer. Reporting can be done exclusively through a computer. While log taking is optimized for mobile devices. 

Is there any required hardware?

There is no required hardware needed for FreshCheq. If you intend to use this application from a tablet or phone, we recommend that you download the app from either the Google Play Store or Apple App Store. Or, if you prefer to use a computer, you can access FreshCheq through our website. Reporting can be done exclusively through a computer. While log taking is optimized for mobile devices. 

Can I receive reports straight to my email?

Yes! Daily reports can be sent to your email. If you want to receive additional exports of reports you are able to schedule those in advance.

Can I add team members without them being able to edit?

Yes, you are able to add team members without allowing them to edit. You would add those individuals as “users” so that they are able to take logs but will not have the ability to edit.

How can I have my data deleted?

We can delete any or all data upon request. Please send an email to simplify@freshcheq.com to confirm the data that you want removed.

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